Shipping policy

Shipping Policy — ECOVITAL-SHOP

Operated by RYMAR AND CO LLC
Last Updated: November 29, 2025

Quick Summary: Free U.S. domestic shipping • 2–4 business days delivery • USPS tracking included • Fast replacements/refunds for any issues.

1. Order Processing Time

Orders are processed and handed over to the carrier within 1–2 business days (Monday–Friday).
Orders placed after 6:00 PM ET, on weekends, or during U.S. federal holidays will be processed on the next business day.

During high-volume periods (e.g., Black Friday, Christmas), processing may require an extra business day. We will notify you by email if any significant delays occur.

2. Shipping Method & Delivery Time

U.S. Domestic Shipping (Continental U.S. only)

  • Carrier: USPS First-Class / Priority Mail

  • Estimated Delivery: 2–4 business days after dispatch

  • Shipping Cost: FREE on all domestic orders

  • Tracking: Provided for all shipments

All orders ship from our U.S.-based fulfillment centers.

3. Shipping Confirmation & Order Tracking

Once your order ships, you’ll automatically receive an email containing:

  • Your USPS tracking number

  • A direct link to track your order

  • Your estimated delivery timeframe

Tracking information may take up to 48 hours to update in the USPS system.
If tracking does not update after 48 hours, please contact us and we will investigate.

4. Possible Delivery Delays

Delivery times may be affected by circumstances beyond our control, including:

  • Extreme weather conditions

  • Carrier (USPS) operational delays

  • Peak shopping seasons

  • Additional safety or value verification for certain dietary supplements

  • Incorrect or incomplete shipping addresses provided by the customer

While we cannot be responsible for USPS delays, we will always assist you until the issue is resolved.

5. Incorrect or Incomplete Addresses

Please verify your shipping information before placing the order.
If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer, reshipping fees are the customer’s responsibility.

If the mistake was on our end, we will reship your order free of charge.

Orders lost due to incorrect addresses entered by the customer are not eligible for refunds.

6. Lost, Missing, or Damaged Packages

If your package is marked as “Delivered” but you did not receive it, or if it arrives damaged, contact us immediately:

📞 Phone: +1 (786) 821-07-88
📧 Email: ecovitalshop.com@gmail.com

We will submit a USPS claim on your behalf.
Once the claim is resolved (typically within 5–10 business days), you may choose:

  • A free replacement (subject to stock availability), or

  • A full refund

Photos of damaged items may be required to accelerate processing.

7. Shipping Coverage

We currently ship only within the continental United States.
Shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, and international destinations is not available at this time.
We plan to expand coverage in 2026.

Certain restricted or high-value nutritional supplements may require additional verification before shipment.

8. Customer Support

For assistance with any shipping or order-related questions:

Support Hours:
Monday – Friday
9:00 AM – 6:00 PM ET

📞 Phone: +1 (786) 821-07-88
📧 Email: ecovitalshop.com@gmail.com

We typically respond within 24 business hours.

9. Company Information

Legal Entity: RYMAR AND CO LLC
Registered Business Address:
7901 4th St N, Suite 4000
St. Petersburg, FL 33702
United States

10. Policy Updates

Ecovital-Shop reserves the right to update or modify this Shipping Policy at any time.
Updated versions will be posted on this page.
Continued use of the website after changes are published constitutes acceptance of the updated policy.